Support Now Available in the Dashboard
New Feature: You can now access support directly from the thirdweb dashboard.
What’s New
- Support Tab: A new “Support” tab is now available on the team sidebar
- AI Agent: Get quick answers with our built-in AI support chat
- Case Management: Create, track, and manage support cases directly from your dashboard
How It Works
- Open a new case for the thirdweb team to review
- View the status and history of existing cases
- Use the AI agent for instant guidance on common issues
Next Steps
- Go to your team in the dashboard and click on the Support tab
- For support SLAs by plan, visit: thirdweb.com/pricing
- For general response time expectations, see: portal.thirdweb.com/knowledge-base#3-response-time-expectations