New Feedback & Rating Features in Support
At thirdweb, our mission is to help builders succeed — from those starting their first project to teams scaling to millions of users. To keep improving, we’ve added a new feedback and rating feature in support in dashboard after ticket closure.
How it works
- Go to your thirdweb dashboard, and at the team level, click Support from the left menu.
- Open and create tickets or cases directly from there.
- After an interaction with our AI agent or support team, and once your ticket is closed, you’ll see the option to:
- ⭐ Leave a star rating
- 💬 Add a quick comment about your experience
Why it matters
We take your feedback seriously. Every rating helps us identify what’s working well and where we can improve. This ensures we continue building the best tools and providing the best support for builders like you.
Support that scales with you
Our support team is here to help you integrate thirdweb and bring your ideas to life. Different plans come with different SLAs, which you can check out here: thirdweb.com/pricing.
We appreciate every single customer and your feedback is key to making thirdweb the best tool for builders. 🚀